Lease End Process FAQ

What are the options at the end of my lease?

With Toyota Financial Services, you have options. To explore some of your options¹ select the following: Lease a New Toyota or Purchase Your Current Toyota.

¹ Options are available on approved credit through your dealer and Toyota Financial Services. Not all applicants will qualify. Additional options are available. See your dealer for details.

How will Toyota Financial Services contact me before my lease ends?

In the months leading up to your lease maturity, you'll receive several communications from Toyota Financial Services about your options and obligations. Be on the lookout for information from us through toyotafinancial.com, U.S. Mail or phone calls.

What is my lease maturity date?

The lease maturity date is the date when your lease agreement ends and the vehicle is returned to Toyota Financial Services through your originating dealer (unless you choose the option to purchase your leased vehicle). The date can be found when you log in to your account or on your monthly billing statement. If you have moved since you established your lease, use our dealer locator to find a participating dealer near you.

Where do I turn in my lease vehicle?

Your leased vehicle should be turned in at your originating Toyota dealer by the scheduled lease-end date. If you have moved since you established your lease, use our dealer locator to find a participating dealer near you. Contact the dealer to schedule your lease turn-in appointment approximately 30 days prior to your lease maturity date.

Who is my originating dealer?

Your originating dealer is the dealer where you established your lease. This information can be found when you log in to your account. This dealer can assist you with choosing your next Toyota and turning in your current leased vehicle.

What do I need to bring to my turn-in appointment?

Bring your clean leased vehicle along with the following: your TFS Odometer Statement; tool kit and spare tire, if applicable; all sets of keys (masters/remotes/valet), if applicable; Owner's Manuals and any original equipment on your vehicle at lease inception (radio, headrests, 3rd row seat, tonneau/cargo cover, etc.). Failure to return original equipment or keys at the end of your lease may result in additional charges.

What is an inspection? Why does Toyota Financial Services offer a complimentary inspection?

An inspection is an optional complimentary service conducted by independent inspection company, AutoVIN, that will assess the condition of your vehicle before your lease ends.

Toyota Financial Services offers inspections to help ensure our lease customers understand the current condition of their vehicles and to provide an estimate of wear and use charges that may be due at lease termination.

² Available only to Toyota Financial Services lease customers who reside within the continental United States.

Who does the inspection?

Inspections are conducted by our independent inspection company, AutoVIN. All AutoVIN inspectors undergo training to ensure that vehicles are inspected according to Toyota Financial Services' wear and use guidelines.

When and where is my vehicle inspection done?

If you choose to take advantage of an inspection prior to maturity, inspection appointments should be scheduled to take place 15-60 days prior to your scheduled lease-end date. Inspections can take place at your home, office, local Toyota dealership or other preferred location.

How do I schedule my complimentary inspection?

You may contact AutoVIN directly at (855) 40-MY-TFS (406-9837) or visit AutoVIN to schedule an appointment online between 15-60 days prior to your lease-end date. Please note that online appointments should be scheduled via the desktop website.

What happens at the inspection appointment?

A trained independent inspector will arrive at the scheduled time and location and will perform a comprehensive inspection of your vehicle. The inspector will use the Toyota Financial Services Lease-End Wear and Use Guidelines to determine any chargeable damage.

At the end of your inspection, you will receive a card containing instructions for how to access your vehicle's condition report online once it is available.

What needs to be brought to the inspection appointment?

Bring your clean leased vehicle along with the following: tool kit and spare tire, if applicable; all sets of keys (masters/remotes/valet), if applicable; Owner's Manuals; any original equipment on your vehicle at lease inception (radio, headrests, 3rd row seat, tonneau/cargo cover, etc.).

Who needs to be present at the inspection appointment?

It is recommended to have the primary lessee present. The inspector will review his/her findings with the person present at the completion of the vehicle's condition assessment.

How long should I expect the inspection to take?

Vehicle inspections require approximately 45 minutes to complete.

How do I get a copy of my vehicle's condition report?

Within two business days of the inspection, your vehicle's condition report will be available online. You can view this report by logging into your account at AutoVIN.

What happens if I choose not to take advantage of the complimentary inspection prior to maturity?

An inspection prior to maturity is optional. However, if you do not take advantage of the service prior to your maturity date, the leased vehicle will undergo an inspection once it has been turned in should you choose to return your vehicle. You may find it valuable to know the condition of your vehicle before returning it as you may be liable for any excess wear and use charges.

Do I need an inspection if I am buying my leased vehicle?

No, you will not need to do an inspection. For details on the process to purchase your leased vehicle, view the >Purchase Your Current Toyota option.

Vehicle Payoff

How do I get payoff information for my vehicle?

Payoff information is available when you log in to your account. Once you have logged in, click on ?Payoff Information? in the Account Overview section.

Payoffs are updated every day with current payoff information for all registered customer accounts. The payoff amount quoted on the website is valid for 10 days from the date of the quote. This will provide you with sufficient time to review the payoff quote and secure and mail a check. Additional charges may be assessed if your payment is received after 10 days.

When paying off your account, please include your account number and any special requirements for processing (e.g., signed Odometer Statement). All required documentation must be received with your check or processing may be delayed.

Please note: you may owe amounts in addition to the sum quoted on the payoff information page.

What is the address I should use to send in my payoff?

Please contact your originating dealer or contact us at (800) 286-0652 for the payoff address and required documentation. Required documentation varies by state.

How long will it take to receive my title after my account is paid off?

Subject to applicable state laws, titles are mailed approximately 10 business days after the payoff is received.

Wear and Use

What is considered excessive wear and use?

Damage to the vehicle that is beyond normal wear and use is considered excessive. View our Wear and Use Guidelines for examples of what is considered excessive. The examples provided are for your convenience and may not include all instances of excessive damage that may subject you to additional charges.

Can I make repairs to my lease vehicle before I turn it in, so I do not incur wear and use charges?

Yes. You are encouraged to schedule a complimentary inspection and to review the Wear and Use Guidelines to see whether your vehicle has wear and use that is considered excessive.

Damages that exceed normal wear and use that are not repaired may result in charges at lease termination.³ If repair work is needed and you'd like to make repairs prior to turning in the vehicle, your local Toyota dealer is a great option to assist you. Be certain to keep all of your receipts for any repairs made and review your insurance policy to see if any items may be covered.

³ If repairs are made to your vehicle, you or the dealer may request an inspection upon turn-in. Under certain circumstances, Toyota Financial Services does not charge its lease customers for excess wear and use damage.